Casetify
Frequently Asked Questions
Simply email us within 12 hours (not applicable to Klarna or Cash on Delivery order). Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type, or color that you would like to adjust, please also let us know the details in email. Kindly note that for Klarna orders, no order modifications is allowed (including product details, receipient's name, shipping and billing information) after placed. If price difference is incurred for higher value product(s) or upgrade in shipping method is required after order placed, you will need to settle the payment request sent by Customer Service team at one go without separate instalments. Please note that the additional amount fulfilled by payment request is excluded from membership contribution for CASETiFY Club Program.
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